University Contacts

Financial Aid

The Office of Financial Aid handles questions and applications relating to federal financial aid.

  • Call: 1-800-WALDENU [1-800-925-3368]. Enter your ID when prompted, and then select option 1 for financial services. From the financial services menu, select option 2 for the financial aid team

  • Chat: Available in via the “Help” button in your myWalden portal

Student Success Advising

Student Success Advising supports and empowers students so they can achieve their educational and social change goals.
Student Success Advising is committed to responding to student inquiries within 24 business hours. Office hours are Monday through Friday, 8 a.m.–8 p.m. Eastern time (closed most holidays).
Students may reach a Student Success Advisor in a variety of ways:

  • Schedule an appointment through their myWalden portal

  • E-mail: [email protected]

  • Call: 1-800-WALDENU (925-3368)

Tech Support

The Customer Care Team provides just-in-time assistance so you can focus on your studies. This includes basic technical support for the online learning environment, such as access and navigation.  

  • Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon

  • Chat: Available via the “Help” button in your myWalden portal

  • Appointments:  Available via the “Help” icon in your myWalden student portal

  • Hours: The Customer Care Team is available 24 hours a day, seven days a week (subject to change during major holidays)

  • Call: 1-800-WALDENU (1-800-925-3368), option 2


The Office of Admissions and its team of Enrollment Specialists provide guidance through each step of the admissions process, from finding the right program to funding your education.

Office of Academic Support and Instructional Services

The Office of Academic Support and Instructional Services (OASIS) provides resources, tools, and support for academic and professional skills development in critical reading and thinking, scholarly research, statistics, and academic and professional communication.

Office of Student Affairs

The Office of Student Affairs is dedicated to maintaining an effective, equitable, and positive learning environment and experience for all students.

Office of the Bursar

The Office of the Bursar assists Walden students with issues related to tuition and fees, including reviewing billing statements and determining payment options.

  • Call: 1-800-WALDENU (1-800-925-3368), option 1 for financial services

  • Chat: You can reach a live financial services agent 8 a.m.–8 p.m. ET via chat by clicking on the “Help” icon in your student portal

  • Charlotte: You can also get personalized billing and account information by clicking on the Charlotte Owl icon in your student portal

Office of Military Services

The Office of Military Services supports and advocates for military students and their families at Walden, and helps students understand their military benefits.

  • E-mail: [email protected]

  • Call: 1-800-WALDENU (1-800-925-3368), option 5 and then option 4

Library Services

The fully digital Walden University Library provides access to electronic books, journals, and databases; supports student research needs; and strengthens information literacy development through personalized support and self-help content.

Student Wellness and Disability Services

Student Wellness and Disability Services works to provide students with barrier-free access to Walden’s programs, events, and services.

  • Mail: Attn: Director of Walden University’s Student Wellness and Disability Services
    100 Washington Avenue South, Suite 1210
    Minneapolis, MN 55401

  • Call: 1-800-925-3368, ext. 3121205, or 1-612-312-1205

  • Fax: 651-202-4466

  • E-mail: [email protected]

Career Planning and Development

Career Planning and Development helps students and alumni develop valuable career management skills through online resources such as one-on-one drop-in advising events, networking, webinars, and more.

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