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Explore our Online Graduate Certificate in Conflict Management and Negotiation

Remedy. Resolve. Rebuild. In an ever-changing world, the need for conflict management and negotiation skills is more important than ever. Regardless of whether you're a professional who works in law or human resources or a manager who works in education or social services, difficult disputes inevitably arise. With comprehensive conflict management and mediation training, disagreements can be resolved with confidence, objectivity, and in the best interests of the parties.

As a student at Walden, you will develop a holistic and interprofessional perspective on conflict management and negotiation to better equip you to support your community. Prepare to make a significant impact on individuals, families, and organizations by earning the Certificate in Conflict Management and Negotiation.

Up to 10 credits from the certificate can be applied to Walden’s MS in Human and Social Services and PhD in Human and Social Services. Contact an Enrollment Specialist to find out more.

Program Savings

Receive a 20% tuition reduction for the life of the program if you reside in the U.S. and start this program on November 28, 2022. Contact one of our Enrollment Specialists to learn more.

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Completion Requirements

  • 20 quarter credits

This sequence represents the minimum time to completion. Time to completion will vary by student, depending on individual progress and credits transferred, if applicable. For a personalized estimate of the number of your transfer credits that Walden would accept, call an Enrollment Specialist at 855-646-5286.


Course Code Title Credits
HUMN 6702

Introduction to the Dynamics of Conflict and Negotiation

In this course, students are introduced to the seminal theories and practices of alternative dispute resolution (ADR). They will explore conflict analysis, negotiation, and mediation strategies. Through a series of case studies, virtual role plays, and simulation exercises, students gain insight into the practice of ADR and will have the opportunity to develop some effective negotiation and mediation skills. Students will gain a greater understanding of the differences between principled and positional negotiation and mediation, including such professional concepts as fairness, integrity, trust, and confidentiality.

(5 cr.)
HUMN 6742

Conflict, Conflict Resolution, and Peace

Through this course, students engage in a study of conflict, conflict resolution, and peace from psychological and social psychological perspectives. Students examine the concept of conflict and methods of addressing it, including management, resolution, and transformation; theories related to conflict resolution; approaches to conflict resolution, including negotiation and third-party interventions; and social psychological factors that influence conflict and conflict resolution. They also consider the influence of culture in conflict and conflict resolution; the role of ethics; intractable and international conflicts; the concept of peace; and how third-party approaches can contribute to the peace process. Students apply conflict resolution approaches to conflicts at all levels, from interpersonal to those involving whole nations.

(5 cr.)
HUMN 6405

Ethics and Social Justice

Ethics is a foundational element of leadership. Leaders face increasingly complex social and political challenges as they seek to meet the needs of diverse constituents. Students in this course explore ethics and social justice related to economic disparity, power, and privilege. Students use demographic data, current social trends, and themes to understand, analyze, and address ethical and social justice issues that affect the delivery of human services in a global community.

(5 cr.)
HUMN 6204

Intergroup Relations

Students in this course will be provided with an in-depth study of basic and applied research and theory on both group processes and group relations. Some topics that could be included: prejudice, discrimination, stereotyping, social categorization, minority and majority influence, group decision-making, leadership, group structure, group socialization, bargaining and negotiation, intergroup conflict and cooperation, collective action and cognition, collective self and identity, social identity, language and identity, ethnic and cultural relations, and social dilemmas. 

(5 cr.)

Tuition and Fees

Curriculum Component Requirements Cost amount
Tuition 20 quarter credit hours $507 per quarter hour $10,140
Technology Fee Per quarter $165 $330


*The tuition reflects credits taken for the minimum time to completion. Time to completion varies by student, depending on individual progress and credits transferred, if applicable. For a personalized estimate of the number of your transfer credits that Walden would accept, call an Enrollment Specialist at 855-646-5286.

Tuition and fees are subject to change. Books and materials are not included and may cost between $1,000 to $1,400.

Admission Requirements

A bachelor’s degree is required for admission to a graduate certificate program. Exceptions and other requirements may apply, depending on individual programs. Consult your Walden Enrollment Specialist about admission requirements for specific certificate programs. Call 855-646-5286 in the United States or see a list of international toll-free phone numbers.


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