State Authorization for Distance Education

State authorization status: Licensed

For information on how to file a consumer complaint in your state, please see below:
Alabama Community College System
135 South Union Street
Montgomery, AL 36104-4340
(334) 293-4500
https://www.accs.edu/student-complaints/

Office of the Attorney General
P.O. Box 300152
Montgomery, AL 36130-0152
https://ago.alabama.gov/ConsumerComplaint

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Program disclosure required by state:

Walden University’s programs are exempt from authorization under AS 14.48 as Walden’s programs are offered online only and Walden University does not have a physical presence in the state.

State authorization status: Exempt by Application

For information on how to file a consumer complaint in your state, please see below:
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
(800) 441-2962
https://acpe.alaska.gov/ConsumerProtection
To request a complaint form, please send an email to: [email protected]

1031 West 4th Avenue, Suite 200
Anchorage, AK 99501-1994
[email protected]
Phone: (907) 269-5100 | Fax: (907) 276-3697
TTY: 907-258-916
http://www.law.state.ak.us/department/civil/consumer/cpindex.html

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Board of Higher Education
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799
Phone: (684) 699-9155
Fax: (684) 699-6259

Department of Legal Affairs
Executive Office Bldg.
3rd Floor
P.O. Box 7
Utulei, American Samoa 96799 of Legal Affairs
https://www.legalaffairs.as.gov/consumer-protection-bureau

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Arizona State Board for Private Postsecondary Education
1740 W. Adams Street, Suite 3008
Phoenix, AZ 85007
(602) 542-5709
https://ppse.az.gov/complaint

Arizona Attorney General
2005 N Central Ave
Phoenix, AZ 85004-2926
https://www.azag.gov/complaints/consumer

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status – Certified

For information on how to file a consumer complaint in your state, please see below:
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
(501) 371-2000
http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/

323 Center Street, Suite 200
Little Rock, Arkansas 72201
(501) 682-2007
(800) 482-8982
[email protected]
https://arkansasag.gov/forms/file-a-consumer-complaint/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss.

Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the Fund STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment if you are not a California resident, or are not enrolled in a residency program.

It is important that you keep copies of your enrollment agreement, financial aid documents, receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, (916) 431-6959 or (888) 370-7589.

To be eligible for STRF, you must be a California resident or enrolled in a residency program, prepaid tuition, paid or deemed to have paid the STRF assessment, and suffered an economic loss as a result of any of the following:

1. The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau.

2. You were enrolled at an institution or location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an educational program within the 120 day period before the program was discontinued.

3. You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closure.

4. The institution has been ordered to pay a refund by the Bureau but has failed to do so.

5. The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law, or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs.

6. You have been awarded restitution, or a refund, or other monetary award by and arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution.

7. You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans.

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from the STRF.

A student whose loan is revived by a loan holder or debt collector after a period of noncollection may, at any time, file a written application for recovery from the STRF for the debt that would have otherwise been eligible for recovery. If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law.

However, no claim can be paid to any student without a social security number or a taxpayer identification number.

State authorization status: Registered

For information on how to file a consumer complaint in your state, please see below:
California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
(888) 370-7589
http://www.bppe.ca.gov/enforcement/complaint.shtml

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
(303) 862-3001
https://highered.colorado.gov/Academics/Complaints/default.html

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203
(720) 508-6000
https://coag.gov/protecting-consumers/

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Approved

For information on how to file a consumer complaint in your state, please see below:
Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
(860) 947-1800
http://www.ctohe.org/StudentComplaints.shtml

Connecticut Attorney General
55 Elm Street
Hartford, CT 06106
Phone Number: 860-808-5318
https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Approved

For information on how to file a consumer complaint in your state, please see below:
The Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
Phone: 302-735-4000

The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information.

Delaware Department of Justice
Carvel State Building
820 N. French St.
Wilmington, DE 19801
https://attorneygeneral.delaware.gov/fraud/cpu/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Program Disclosure Required by State:

Walden University has been granted a license by the District of Columbia Higher Education Licensure Commission, 1050 First Street, NE, 5th Floor, Washington, DC 20002, (202) 481-3951.

State authorization status: Licensed

For information on how to file a consumer complaint in your state, please see below:
District of Columbia Higher Education Licensure Commission
1050 First St., NE, Fifth Floor
Washington, DC 20002
(202) 727-6436
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

441 4th Street, NW, Washington, DC 20001
phone: (202) 727-3400
Fax: (202) 347-8922
TTY: (202) 727-3400
Email: [email protected]
https://oag.dc.gov/consumer-protection/consumer-alert-online-privacy

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
State Public Auditor
P.O. Box 370 Kolonia
Pohnpei 96941
Hotline: (691) 320-8497
http://www.opapni.fm/index.php/cid-men/complaint-form-men

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Program disclosure required by state:

Prospective students from Florida may obtain additional information regarding Walden University by contacting the Commission on Independent Education, Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400; 1-888-224-6684. Credits and degrees earned from this college do not automatically qualify the holder to participate in professional licensing examinations to practice certain professions in Florida. Persons interested in practicing a regulated profession in Florida should contact the appropriate state regulatory agency in the field of their interest.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
(888) 224-6684
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Office of the Attorney General
State of Florida
PL-01 The Capitol
Tallahassee, FL 32399-1050
https://www.myfloridalegal.com/contact

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Walden University is authorized by The Georgia Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, Tucker, GA 30084, 770-414-3300.

State authorization status: Authorized

For information on how to file a consumer complaint in your state, please see below:
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
(770) 414-3300
https://gnpec.georgia.gov/student-complaints

Georgia Attorney General
Consumer Protection Division
40 Capitol Square, SW
Atlanta, GA 30334
(404) 651-8600 or (800) 869-1123 toll free outside Metro Atlanta.
You may also file a consumer complaint online:
http://ocp.ga.gov/form/consumer-complaint/step1

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
University of Guam
UOG Station
Mangilao, Guam 96923
(671) 735-2201/08/14

Office of the Attorney General
590 S. Marine Corps Dr.
Suite 901
Tamuning, Guam 96913
http://oagguam.org/consumer-protection/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Hawaii Post-secondary Education Authorization Program
335 Merchang Street, Room 310
Honolulu, HI 96813
(808) 586-7327
http://cca.hawaii.gov/hpeap/forms/student-forms/

Department of the Attorney General
425 Queen Street
Honolulu, HI 96813
http://ag.hawaii.gov/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Idaho State Board of Education
650 West State Street, 3rd Floor
Boise, ID 83702
208-334-2270
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

State of Idaho
Office of the Attorney General
700 W. Jefferson Street, Suite 210
P.O. Box 83720
Boise, Idaho 83720-0010
https://www.ag.idaho.gov/contact/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Approved

For information on how to file a consumer complaint in your state, please see below:
Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701
(217) 782-2551
http://complaints.ibhe.org/

Illinois Attorney General
100 West Randolph Street
Chicago, IL 60601
(312) 814-3000
TTY: 1-800-964-3013
http://www.ag.state.il.us/consumers/filecomplaint.html

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

The institution is authorized by the Indiana Board for Proprietary Education at 402 West Washington Street, Room W462, Indianapolis, IN 46204; 1-317-232-1324 or 1-317-232-6716.

State authorization status: Authorized

For information on how to file a consumer complaint in your state, please see below:
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206
(317) 464-4400
http://www.in.gov/che/2744.htm

Office of the Indiana Attorney General
Consumer Protection Division
Government Center South, 5th Floor
302 W. Washington Street
Indianapolis, IN 46204
317-232-6330 (phone)
317-233-4393 (fax)
https://www.in.gov/attorneygeneral/2434.htm

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Walden University is a registered institution with the Iowa College Student Aid Commission. Students may contact the commission with questions or complaints at the following address: Iowa College Student Aid Commission, 475 SW 5th St., Suite D., Des Moines, IA 50309-4608. Students may also call (877) 272-4456, or submit a complaint online at https://iowacollegeaid.gov/StudentComplaintForm.

State authorization status: Registered

For information on how to file a consumer complaint in your state, please see below:

475 SW 5th St.
Suite D
Des Moines, IA 50309-4608
Toll Free: 1-877-272-4456
https://www.iowacollegeaid.gov/StudentComplaintForm

Office of the Attorney General of Iowa
Hoover State Office Building
1305 E. Walnut Street
Des Moines IA 50319
https://www.iowaattorneygeneral.gov/

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Walden University is authorized to operate in Kansas with a Certificate of Approval from the Kansas Board of Regents, 1000 SW Jackson St., Suite 520, Topeka, KS 66612, 785-430-4240.

The MS in Clinical Psychology Counseling Specialization program is not approved by the Kansas Board of Regents and does not lead to master’s-level psychology license eligibility in the state of Kansas.

State authorization status: Approved

For information on how to file a consumer complaint in your state, please see below:
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 55512-1368
(785) 430-4240
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kansas Attorney General
120 SW 10th Ave, 2nd Floor
Topeka, KS 66612-1597
(785) 296-2215
https://ag.ks.gov/complaint-center

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Not all of Walden’s online programs have been approved in Kentucky. Please check the Council on Postsecondary Education’s website at https://dataportal.cpe.ky.gov/KYAcademicProgInventory.aspx to view its listing of approved programs. For more information, please contact the Council on Postsecondary Education, 1024 Capital Center Drive, Suite 320, Frankfort, Kentucky 40601.

Please be advised that Walden’s educator preparation programs are not accredited in Kentucky by the Education Professional Standards Board and are not recognized for initial, additional, or renewal of certification or salary enhancement (rank change) for K-12 educators in Kentucky. For more information, please visit the Education Professional Standards Board’s website at http://www.epsb.ky.gov/.

State authorization status: Licensed

For information on how to file a consumer complaint in your state, please see below:
Kentucky Council on Postsecondary Education
CPE Consumer Complaint
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
(502) 573-1555
http://cpe.ky.gov/campuses/consumer_complaint.html

Office of Consumer Protection
1024 Capital Center Drive, Suite 200
Frankfort, Kentucky 40601
https://ag.ky.gov/consumer-protection/complaints/Pages/default.aspx

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

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Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Licensed

For information on how to file a consumer complaint in your state, please see below:
Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
(225) 342-4253
https://www.regents.la.gov/assets/docs/2014/07/StudentComplaintProcedure.pdf

Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
Fax: (225) 326-6499
https://www.ag.state.la.us/ConsumerDisputes

Refund Policy

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
(207) 624-6600

Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

Maine Attorney General
6 State House Station
Augusta, ME 04333
https://www.maine.gov/ag/consumer/index.shtml

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Walden University is a registered institution in the State of Maryland. Any complaints can be directed to the Maryland Attorney General, Consumer Protection Division, 200 St. Paul Street Baltimore, MD 21202; 410-528-8662 or 888-743-0823 (toll free).

The following is a disclosure required by Maryland: Disclosure to Prospective Maryland Students

State authorization status: Registered

For information on how to file a consumer complaint in your state, please see below:
Maryland Higher Education Commission
Director of Academic Affairs
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
(410) 767-3300
http://www.mhec.state.md.us/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20-%202018%20Revisions.pdf

Maryland Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21202
(410) 528-8662 / (888)743-0823 (toll free)

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

Disclosure required by state:

Disclosure to Prospective Massachusetts Students

State authorization status: Exempt by Regulation

For information on how to file a consumer complaint in your state, please see below:
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
(617) 994-6950
http://www.mass.edu/forstufam/complaints/complaints.asp

1 Ashburton Place
20th Floor
Boston, MA 02108
https://www.mass.gov/get-consumer-support

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top

Adverse Action Information

To the best of Walden’s knowledge, no adverse actions taken by this state or Walden’s accreditor, the Higher Learning Commission, against the institution related to distance or correspondence education for the previous five calendar years.

State authorization status: Licensed

For information on how to file a consumer complaint in your state, please see below:
Michigan Department of Licensing and Regulatory Affairs
PO Box 30018
Lansing, MI 48909
(517) 241-7000
http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html

Michigan Attorney General
G. Mennen Williams Building
525 W. Ottawa Street
P.O. Box 30212
Lansing, MI 48909
https://secure.ag.state.mi.us/complaints/consumer.aspx

*The state higher education board student complaint information and links provided above are those which Walden believes are applicable to students who are residents of the state. In addition, students may file complaints through the processes provided by the consumer protection division of each state’s attorney general which are also provided above. Students may also raise complaints with Walden’s Office of the Ombudsperson ([email protected]), the Minnesota Office of Higher Education (MOHE) (this information can be located by navigating to the Minnesota drop-down) or the Higher Learning Commission (HLC). Walden endeavors to resolve student concerns and we encourage students to contact Walden’s ombudsperson before or in addition to the other links provided here.

Refund Policy

Professional Licensure Boards

See information below on applicable state professional licensure requirements:

Back to top