women with headset
 Student Support Services mobile

Student Support Services

Discover the Walden difference today.
Discover the Walden difference today.

Innovative Student Support: Help Is One Click Away

Student support is different at Walden. Our dedicated Office of Academic Support and Instructional Services staff is always just one click away—so busy working professionals like you can find the resources you need, when you need them. See how.


How Can We Help?

We believe in making online education personal. That means each one of our student services is backed by a dedicated support team. If you need anything, don’t hesitate to contact us. We’re just a call or click away.

Student Services

Our student services specialists are available to guide you through every step of your academic journey. From determining financial aid options to mapping out a plan for success, we’ll be there.

  • Enrollment : As you begin to explore Walden, our Enrollment Specialists serve as your guides. Get information about programs, the online learning experience, admissions requirements, the online application process, and more.

  • Financial Aid:1 Before you enroll, Financial Aid Advisors work with you to identify available resources to help fund your education.

  • Academic: After you enroll, you’ll be assigned a Student Success Advisor who will answer your questions about university policies and procedures, help you acclimate to the online classroom, track your academic progress, and guide you through a wealth of student resources.

Call 844-675-1612 to speak with a Walden Enrollment Specialist and learn more about admissions requirements, transfer of credit, and more.

Career Planning and Development

If you’re looking to change careers or advance in your current one, we can help plan the next steps.

Our Career Planning and Development Center provides personal, one-on-one guidance and online networking events as well as essential career tools and resources, including:

  • Webinars, videos, and expert advice on searching for a new job, exploring career options in your field, starting a business, building your professional brand, and more.

  • Professional assessments that identify your strengths and skills.

  • SkillsFirst, a career management system featuring self-guided tools to help you revise your résumé or CV, write effective cover letters, and create an e-portfolio.

  • Strategies for conducting strong interviews, evaluating job offers, and negotiating your salary.

Technical Assistance - We're Ready to Help 24/7

We can help you navigate Walden’s online learning environment and assist you with any administrative and technical issues.

Our Customer Care Team are experts dedicated to making your experience both productive and rewarding. Customer Care services include:

  • A self-paced online orientation that introduces you to Walden’s online platform.

  • Technical support 24 hours a day, seven days a week.

  • Assistance in locating textbooks, assignments, and other learning materials essential to your studies.

  • Support in accessing other Walden student resources.

Connect with Walden’s Customer Care Team by phone, e-mail, and online chat.

Technical Requirements and Recommendations

To help ensure your success as a Walden student, we have technical requirements and recommendations you should review. These include a proficiency in using e-mail, the internet, and common desktop productivity software. You can learn more by going to the Walden University Catalog, where you can find more information on:

  • Software requirements

  • Technical recommendations

  • Tablet/laptop recommendation

  • Additional software/hardware technology requirements

Questions? Connect with Walden’s Customer Care Team by phone, e-mail, and online chat.

Student Wellness and Disability Services

If you are looking to receive services through the Office of Student Disability Services, we want to support you during this time.

Learn more

Online Library

Our online library provides anytime access to 170+ research databases containing 94,000+ full-text journals and 189,000+ electronic books, and 4.8 million+ dissertations. It also includes resources to help you use research tools and resources more effectively.

Get personalized support from our library staff, including:

  • Guidance on the research process.
  • Assistance in developing search strategies and tips on effectively navigating databases.
  • Direction on finding resources outside of the Walden Library.

Office of Academic Support and Instructional Services (OASIS)

OASIS is a group of highly experienced, professional staff, including Graduate Assistant peer tutors and mentors, who provide resources, tools, and support for academic and professional skills development. This includes critical thinking, reading, academic and professional writing, statistics, library research, school-life balance, and more. Walden makes it easy for you to access academic skill support at your degree level from the Walden Orientation and Welcome (WOW) and throughout your courses so you have the help you need to successfully complete your program.

Skills support is available in the form of:

  • peer mentoring
  • self-paced tutorials
  • instructional videos and webinars
  • website content
  • individual and group tutoring
  • support courses and workshops

Office of Research and Doctoral Services

The Office of Research and Doctoral Services provides access to a wide range of online services and the advice of trained research staff in support of the highest ethical standards in research.

From your first course to your dissertation, the center offers guidelines and sample projects to support your success.

Get help with:

  • Identifying grants, fellowships, and other sources of funding for your research project.

  • Submitting your research to Walden’s Institutional Review Board (IRB) to ensure it conforms to the highest ethical standards.

  • Finding resources for publishing and presenting your research.





Placeholder for the "Live Chat" block

 1For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at [email protected].