Technical Support Help Center
The Customer Care Team provides just-in-time tech support so you can focus on your studies. This includes basic technical support for the online learning environment, such as access and navigation. To reach the Customer Care Team, e-mail [email protected] or call 800-925-3368.
If you are able to access the portal, you can click on the Chat button in the portal or BlackBoard classroom. You can also e-mail [email protected] or call 800-925-3368 for assistance.
Click on the “I Need Help Logging In” link found on the portal login page, from there you can reset your password.
Kaltura is a video submission program found within many Blackboard courses. Kaltura resources vary from PDFs to how-to videos. You can find more information and helpful tips for use here.
You can set up an appointment with the Customer Care Team to go over basic portal navigation by clicking “Help,” then “Schedule an Appointment,” then choosing the “CCT Tech” option within the student portal. You can also e-mail [email protected] or call 800-925-3368 for further assistance.
For PC user: To copy, press and hold the Control (Ctrl) key then press C. To paste, press and hold the Control (Ctrl) key and press V. For Mac users: Press and hold the Command key, then press C to copy. To paste, press and hold the Command key and press V.
First, contact your Enrollment Specialist to confirm that you accepted your offer. Then, contact the Walden Customer Care Team, who will escalate your request.
Find detailed information on our “Know Your Tech” page.
Contact your Enrollment Specialist or Student Success Advisor.
We recommend that you use a laptop computer to complete your coursework in the online classroom. If you have a supported mobile or tablet device in addition to your laptop, you may also download the Blackboard app, which allows you to complete select portions of your coursework while on the go. You can find more information on our “Help With Technology” eGuide page.
You can log in by going directly to WaldenU.edu and selecting “Student Login” at top of the home page, or by saving the portal login webpage link.