Roman Dzuba

With well over 40 years of experience in the Telecommunications and Information Systems Industry, Roman Dzuba has been involved in the creation and development of new market entrants both domestically and internationally. Roman Dzuba has also led and directed the re-engineering of Bell Canada's Billing and Account Receivable processes and systems. Working with such companies as Cap Gemini Ernst & Young, Portal, Daleen, InfoDirection, Granite, Nortel, Bell Canada and others Roman has helped develop pre-integrated solution sets that accelerated rollout and consolidation of the voice, data and cable market segments. Roman holds an MBA from McGill University with a focus on Organizational Development and Business Strategy. Roman completed his doctoral studies in Leadership at Walden University.

Courses Taught

BUSI 2003 - Operations

BUSI 1002 - Introduction to Management and Leadership

COMM 1000 - Communication Skills for Career Development

COMM 1001 - Contemporary Communications

HMNT 1001 - Living Learning in Tech World

MGMT 1000 - Success Strategies in the Online Environment

MGMT 3001 - Management in the 21st Century

MGMT 3005 - Information Systems in Enterprises

WLDN 1000 - Dynamics of Walden Success: Learning Lab

Education

DBA, Walden University

MBA, McGill University

B. Comm, McGill University

Awards / Honors

Academic Achievement, McGill University, 1983

Publications

Dzuba, R., Roussas, S. (2016). Conference Presentation . MBAA International Conference - Chicago 2016

Presentations

Dzuba, R. O., Roussas, S. (2016). Call Center Business Scripting and the Effects on Problem Solving. MBAA International - North American Management Society