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Keri Heitner

Contributing Faculty

College of Management and Technology

School of Management

Degree Program Ph.D. Management

Keri L. Heitner is a research psychologist with an eclectic educational background. She earned an M.A. in general/experimental psychology from the New School for Social Research en route to their doctoral program in social psychology. Although she entered the Ph.D. program, her desire to do applied research led her to transfer to the City University of New York Graduate School, where she completed the M.Phil. and Ph.D. in the environmental psychology subprogram. Her research and practice focus on service delivery research and development across multiple industry sectors.

Dr. Heitner has been teaching online since 2004 and is Contributing Faculty in the PhD in Management Program in the College of Management and Technology. She serves as Chair and Second Committee Member on doctoral dissertation committees and is a University Research Reviewer.

After working for many years at higher education institutions and on grant-funded projects, Dr. Heitner founded All Aspects Research. As the owner and principal, her work involves applied research, evaluation, and program development about diversity and inclusion; online education; health, mental health, and public health services; human services; and government and nonprofit sectors, Her research expertise cuts across qualitative, quantitative, and mixed methods. Her work is enriching, and she is constantly learning new things and growing as a practitioner and as a researcher.

For Dr. Heitner, social change means instigating and furthering research and practice that benefits underrepresented, underserved, or otherwise marginalized segments of society. Her commitment to fostering social change infuses all of her work, from conducting needs assessments that inform service delivery to underserved and vulnerable populations to developing and evaluating programs to address unmet needs to engaging in applied research and practice to address these needs.

Much of Dr. Heitner’s social change efforts have focused on the nonprofit, not for profit, and government sectors. Social change efforts in business, leadership, and management are critical to ensure that principles and people drive organizational efforts, not just profits. Fairness in employment practices and diversion and inclusion efforts, corporate social responsibility, and diversity and inclusion initiatives can support and sustain social change. This work can help improve the lives of employees and consumers.

Education

PhD, The Graduate School and University Center of the City University of New York

Master of Philosophy, The Graduate School and University Center of the City University of New York

MA, New School for Social Research

Public Service

Hampshire HealthConnect, Board Member - Northampton, MA United States

Amherst Boys and Girls Club, Board of Directors - Amherst, MA United States

Amherst Zoning Board of Appeals, Chair - Amherst, MA United States

Collaborative for Educational Services Futures Advisory Committe, Committee Member - Northampton, MA United States

Greenfield Community College Foundation, Committee Member - Greenfield, MA United States

Awards / Honors

Faculty of the Year - Residency, University of Phoenix School of Advanced Studies, 2011

Citation of Recognition for serving on the Steerin, ProfessionalActivities, 1993

Creating Excellence in Doctoral Learning Award for, University of Phoenix School of Advanced Studies, 2010

Publications

Heitner, K. L., Jennings, M. E. (2016). Culturally responsive teaching knowledge and practices of online faculty. Online . Online Learning.

E. L. Purdy, Heitner, K. L. (2011). Chapter 9: Women in business.

Fiore, T., Heitner, K. L., Shaw, M. (2019). Academic advising and online doctoral student persistence from coursework to independent research. Distance Learning Administration Journal.

Fiore, T., Heitner, K. L., Shaw, M. Advising and online doctoral student persistence from coursework to independent research..

Anselmo-Witzel, S., Orshan, S. A., Heitner, K. L., Bachand, J. (2017). Are Generation Y nurses satisfied on the job? Understanding their lived experiences. . Journal of Nursing Administration.

Heitner, K. L., Kahn, A. E., Sherman, K. C. (2013). Building consensus on defining success of diversity work in organizations. Consulting Psychology Journal - Practice and Research.

Heitner, K. L., Jennings, M. E., Sherman, K. C. (2019). Care and cultural responsiveness of online college courses: Preliminary criteria and best practices. .

Heitner, K. L., Sherman, K. C., Jennings, M. E. Care and cultural responsiveness of online college courses: Preliminary criteria and best practices. .

Heitner, K. L., Sherman, K. C., Jennings, M. E. (2021). Chapter 17: Care and cultural responsiveness of online college courses: Preliminary criteria and best practices. .

Heitner, K. L. (2020). Chapter 4: Women entrepreneurs in Latin America and the Caribbean (LAC): The LAC difference. .

Valentine, D. S., Ferebee, S., Heitner, K. L. (2021). Chapter 60: The effect of wellness programs on long-term contract employees’ workplace stress, absenteeism, and presenteeism..

Mosca, N., Halkias, D., Heitner, K. L. (2021). Competency characteristics of the innovative talent leader: A multiple case study. .

Heitner, K. L., Jennings, M. E. (2016). Culturally responsive teaching knowledge and practices of online faculty. . Online Learning.

Heitner, K. L. (2011). Current and future language demands in the workplace: Proficiencies and gaps.

Howe, D. L., Chen, H. C., Heitner, K. L., Morgan, S. A. (2018). Differences in nursing faculty satisfaction teaching online: A comparative descriptive study. . Journal of Nursing Education.

Heitner, K. L., Sherman, K. C. (2014). Dissertation Field Guide.

Howe, D. L., Heitner, K. L. (2021). Faculty satisfaction teaching online in the time of COVID-19. . International Journal of Educational Projecta.

Anselmo-Witzel, S., Heitner, K. L., Dimitroff, L. J. (2020). Generation Y nurses: Preferred characteristics of their nurse managers.. Journal of Nursing Administration.

Radford, D. L., Heitner, K. L., Dozier, A., Silas, S. (2021). Health professions faculty experiences teaching online during the COVID-19 pandemic. . ABNF Journal.

Heitner, K. L. (2018). Race, ethnicity, and religion in the workplace..

Muldrow, O. W., Heitner, K. L. (2021). Recruitment strategies for a sustainable pipeline of African American college graduates as civil servants.. Journal of Business Diversity.

Coe, A. D., Heitner, K. L. (2013). Scholarship in administration: Connecting with the university culture. Journal of Psychological Issues in Organizational Culture.

Terry, C. B., Heitner, K. L., Miller, L. A., Hollis, C. C. (2017). Student evaluation ratings: Examining predictive relationships between students' ratings and course satisfaction. . American Journal of Pharmacy Education.

Valentine, D. S., Ferebee, S., Heitner, K. L. (2019). The effect of wellness programs on long-term contract employees’ workplace stress, absenteeism, and presenteeism. . International Journal of Adult Vocational Education and Technology.

Heitner, K. L., Miller, L. A. (2011). The great divide: Worker and employer perspectives on current and future workforce demands.

Heitner, K. L., Sherman, K. C. (2013). The role of career colleges: Implications for serving racial and ethnic minority students. Journal of Psychological Issues in Organizational Culture.

Heitner, K. L., Forrant, R., Neveu, F. (1991). What do workers have to say? Skills and technological change. American International College Journal of Business.

Nwabah, G. I., Heitner, K. L. (2009). Women of courage: Leadership experiences of female Nigerian immigrants in Texas. Journal of Leadership Studies.

Presentations

Parscal, T., Sherman, K. C., Heitner, K. L., Lucas, G. (2012). A new model to measure student engagement with a mobile learning tool integrating CoI and FRAME..

Kahn, A. E., Sherman, K. C., Heitner, K. L. (2013). Building consensus among diversity experts on defining success of diversity work in organizations.

Kahn, A. E., Sherman, K. C., Heitner, K. L. (2012). Building consensus among diversity experts on defining success of diversity work in organizations..

atien Diochon, P., Heitner, K. L. (2015). Can't do it! When coaches' worldviews challenge their interventions.

Jennings, M., Heitner, K. L. (2008). Development of an instrument to measure technology self-efficacy in online environments.

Howe, D. L., Heitner, K. L. (2020). Faculty satisfaction teaching online in the time of COVID-19. . Walden University.

Terry, C., Heitner, K. L. (2016). Student evaluation ratings: Examining predictive relationships between students' ratings and course satisfaction.

Heitner, K. L., Sherman, K. C. (2011). The role of career colleges: Implications for serving racial and ethnic minority students.