College of Management and Technology
School of Management
Degree ProgramPh.D. Management
Keri L. Heitner is a research psychologist with an eclectic educational background. She earned an M.A. in general/experimental psychology from the New School for Social Research en route to their doctoral program in social psychology. Although she entered the Ph.D. program, her desire to do applied research led her to transfer to the City University of New York Graduate School, where she completed the M.Phil. and Ph.D. in the environmental psychology subprogram. Her research and practice focus on service delivery research and development across multiple industry sectors.
Dr. Heitner has been teaching online since 2004 and is Contributing Faculty in the PhD in Management Program in the College of Management and Technology. She serves as Chair and Second Committee Member on doctoral dissertation committees and is a University Research Reviewer.
After working for many years at higher education institutions and on grant-funded projects, Dr. Heitner founded All Aspects Research. As the owner and principal, her work involves applied research, evaluation, and program development about diversity and inclusion; online education; health, mental health, and public health services; human services; and government and nonprofit sectors, Her research expertise cuts across qualitative, quantitative, and mixed methods. Her work is enriching, and she is constantly learning new things and growing as a practitioner and as a researcher.
For Dr. Heitner, social change means instigating and furthering research and practice that benefits underrepresented, underserved, or otherwise marginalized segments of society. Her commitment to fostering social change infuses all of her work, from conducting needs assessments that inform service delivery to underserved and vulnerable populations to developing and evaluating programs to address unmet needs to engaging in applied research and practice to address these needs.
Much of Dr. Heitner’s social change efforts have focused on the nonprofit, not for profit, and government sectors. Social change efforts in business, leadership, and management are critical to ensure that principles and people drive organizational efforts, not just profits. Fairness in employment practices and diversion and inclusion efforts, corporate social responsibility, and diversity and inclusion initiatives can support and sustain social change. This work can help improve the lives of employees and consumers.
PhD, The Graduate School and University Center of the City University of New York
MPhil, The Graduate School and University Center of the City University of New York
MA, New School for Social Research
Awards / Honors
Faculty of the Year - Residency, University of Phoenix School of Advanced Studies, 2011
Anselmo-Witzel, S., Orshan, S. A., Heitner, K. L., Bachand, J. (2017). Are Generation Y nurses satisfied on the job? Understanding their lived experiences. Journal of Nursing Administration
Heitner, K. L. (2018). Race, ethnicity, and religion in the workplace.
Heitner, K. L., Jennings, M. E. (2016). Culturally responsive teaching knowledge and practices of online faculty. Online Online Learning
Heitner, K. L., Sherman, K. C. (2014). Dissertation Field Guide
Heitner, K. L., Kahn, A. E., Sherman, K. C. (2013). Building consensus on defining success of diversity work in organizations Consulting Psychology Journal - Practice and Research
Heitner, K. L. (2011). Current and future language demands in the workplace: Proficiencies and gaps
Heitner, K. L., Miller, L. A. (2011). The great divide: Worker and employer perspectives on current and future workforce demands
Terry, C. B., Heitner, K. L., Miller, L. A., Hollis, C. C. (2017). Student evaluation ratings: Examining predictive relationships between students' ratings and course satisfaction. American Journal of Pharmacy Education
Coe, A. D., Heitner, K. L. (2013). Scholarship in administration: Connecting with the university culture Journal of Psychological Issues in Organizational Culture
E. L. Purdy, Heitner, K. L. (2011). Chapter 9: Women in business
Heitner, K. L., Sherman, K. C. (2013). The role of career colleges: Implications for serving racial and ethnic minority students Journal of Psychological Issues in Organizational Culture