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Tami Lewis

Contributing Faculty

College of Health Sciences

School of Health Sciences

Degree ProgramPh.D. Health Services

Tami Lewis, PhD is a senior training and development specialist for Metro Health Hospital in Cleveland Ohio and has 20 years’ of experience in organizational leadership. She was the Director of Service Excellence at Robinson Memorial Hospital where she created and developed the service excellence department which produced a successful patient experience culture. She worked collaboratively with directors, front line supervisors, physicians and other health care professionals to create action plans and quality improvement initiatives based on patient rights and government regulations. In addition, she developed and taught behavioral skills to staff, and promoted collaboration and diversity among departments.

She holds a business management degree from Malone Univesity, a masters degree in organizational leadership from Geneva College and a PhD from The Chicago School of Professional Psychology also in organizational leadership.

Tami has been featured in Modern Healthcare magazine and was an expert panelist for the Healthcare Executives Association of Northeast Ohio (HEANO) discussing Reinventing Customer Service in Healthcare: Lessons Learned from the Best. She was also featured on WKYC’s Good Company show discussing service excellence initiatives and the role of a patient advocates. She has done several motivational speaking engagements as well as speaking on such topics as networking, communication and collaboration, emotional intelligence, leadership engagement, perceptual blindness, social engagement, and life coaching.

Education

PhD, The Chicago School of Professional Psychology - Chicago, IL United States

MS, Geneva College - Beaver Falls , PA United States

BA, Malone University - Canton, OH United States

Public Service

Open Arms Adoption, Volunteer - Streetsboro , OH United States

Publications

Lewis, T. (2015). Healthcare Leaders Who Influence the Sustainability of High Patient Satisfaction Scores

Presentations

Lewis, T. (2016). Cultural Diversity in Healthcare Case Western Reserve

Lewis, T. (2017). Leading the Vision Northeast Ohio Medical Center (NEOMED)

Lewis, T. (2017). Technology/Life Balance

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