Walden Enrollment and Student Contact and Support

Walden University is dedicated to helping new and current students pursue their educational goals and remain on schedule for continued academic success.

Enrollment Specialist

If you are a new student who has not yet started classes, contact your Enrollment Specialist by calling 866-492-5336.

Student Success Advising & Customer Care

If you have questions about modifying your registration or your program of study, please contact Student Success Advising and be sure to include your name and student ID number on all communications. If you need technical, advising or financial services support, Customer Care will help you.

• Appointments and Chat: Click on the help button in your myWalden portal
• Phone: 1-800-WALDENU (1-800-925-3368), option #3
• [email protected]

Office of the Bursar

Contact the Office of the Bursar for questions related to account balance, payments or other financial needs.

• Chat: Click on the help button in your myWalden portal
• Phone: 1-800-WALDENU (1-800-925-3368), option #1
• [email protected]

Office of Financial Aid

Contact the Office of Financial Aid for questions relating to your financial aid eligibility, awards or disbursement.

• Chat: Click on the help button in your myWalden portal
• Phone: 1-800-WALDENU (1-800-925-3368), option #1
• [email protected]

Coronavirus Aid, Relief, and Economic Security (CARES) Act

Emergency financial aid grants from the Higher Education Emergency Relief Fund, which is part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, were not allocated to Walden University. The CARES Act made funding available to assist in the transition of on-the-ground courses to distance education and assist campus-based students who experienced disruption when college campuses closed abruptly. With 50 years of experience as a leader in distance and online education, Walden offers programs primarily online and, as such, did not receive any monies from the Higher Education Emergency Relief Fund that could be provided to students as emergency financial aid grants.

Federal Student Aid recipients who withdraw due to COVID-19 reasons may be eligible for CARES Act withdrawal relief. More information is available on the Walden Student Finance Portal.

Coronavirus Response and Relief Supplemental Appropriations Act, 2021

Emergency financial aid grants from the Higher Education Emergency Relief Fund (HEERF II), which is part of the Coronavirus Response and Relief Supplemental Appropriations Act, 2021 (2021 Appropriations Act) were allocated to Walden University students based on Walden’s relative share of Federal Pell Grant recipients. The 2021 Appropriations Act made funding available to distance education students. Walden has been allocated a relatively small share of the monies available under the HEERF II that may be available as emergency financial aid grants. Walden is developing the process to request emergency assistance and will notify students when the application is available. 

Transcript and Diploma Delivery

Due to the impact of COVID-19, there may be a delay in the delivery of diplomas, certificates and transcripts. Below are estimated delivery times for each item.

• Diploma: 6-8 weeks
• Certificate: 6-8 weeks
• Printed Transcripts: 10-15 business days
• eTranscripts: 2-4 days