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Walden Enrollment and Student Contact and Support

Walden University is dedicated to helping new and current students pursue their educational goals and remain on schedule for continued academic success.

Enrollment Specialist

If you are a new student who has not yet started classes, contact your Enrollment Specialist by calling 866-492-5336.

Student Success Advising & Customer Care

If you have questions about modifying your registration or your program of study, please contact Student Success Advising and be sure to include your name and student ID number on all communications. If you need technical, advising or financial services support, Customer Care will help you.

Office of the Bursar

Contact the Office of the Bursar for questions related to account balance, payments or other financial needs.

Office of Financial Aid

Contact the Office of Financial Aid for questions relating to your financial aid eligibility, awards or disbursement.

Coronavirus Aid, Relief, and Economic Security (CARES) Act

Emergency financial aid grants from the Higher Education Emergency Relief Fund, which is part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, were not allocated to Walden University. The CARES Act made funding available to assist in the transition of on-the-ground courses to distance education and assist campus-based students who experienced disruption when college campuses closed abruptly. With 50 years of experience as a leader in distance and online education, Walden offers programs primarily online and, as such, did not receive any monies from the Higher Education Emergency Relief Fund that could be provided to students as emergency financial aid grants.

Bookstore Delivery

With COVID-19 staffing restrictions in place at the Walden bookstore, students may experience longer than normal order processing and delivery times. We encourage students to order books early and select eBooks where available.

Transcript and Diploma Delivery

Due to the impact of COVID-19, there may be a delay in the delivery of diplomas, certificates and transcripts. Below are estimated delivery times for each item.

  • Diploma: 6-8 weeks
  • Certificate: 6-8 weeks
  • Printed Transcripts: 10-15 business days
  • eTranscripts: 2-4 days

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