Susan Schnorr-Clugston

With over three decades of experience in corporate consulting, instructional design, and higher education, Susan Schnorr bridges real-world business expertise with academic excellence. As a Contributing Faculty member at Walden University since 2011, she is also a former Lead Faculty Member and currently teaches in the Master of Science: Instructional Technology program and in the School of Undergraduate Interdisciplinary Studies program. She is recognized for creating inclusive learning environments that connect theory to professional practice.

Susan is the owner of Training Insights, Inc., a consultancy she founded in 1995 that partners with Fortune 100 organizations including GM Financial, Thomson Reuters, Pfizer, GE, DuPont, United Technologies, Bank of America, and Marriott. She designs and implements leadership development, sales training, technical instruction, and professional skills programs across diverse industries—from blended learning programs for 750+ sales professionals to corporate university development, safety compliance training, and coaching certification initiatives.

Before launching her consulting practice, Susan served as Advertising/Market Development Manager at 3M/Media Networks, Inc., where she managed regional operations, developed marketing campaigns, and served as President of the 3M/Cooperating for Growth Forum. This business foundation informs her instructional design approach, ensuring that learning solutions translate directly to workplace performance.

At Walden University, in addition to teaching, Susan also serves as a Facilitator and former Lead Faculty Member for the New Faculty Orientation program in the Office of Teaching, Learning, and Mentoring Excellence. Selected as Subject Matter Expert by Dean Sakris, she collaborated in the design of the degree-specific MS New Faculty Orientation course. She has contributed as a committee member for the BS/MS-IDT Academic Program Review and as a Degree Accelerator Program Portfolio Reviewer, and is a former Member of the College of Education and Leadership's Contributing Faculty Advisory Board. She previously taught at St. John Fisher College's Executive MBA program in Rochester, New York

Susan holds a Master of Science in Instructional Technology from Rochester Institute of Technology, a Certificate in Entrepreneurial Studies from the University of Rochester Simon Graduate School of Business, and a Bachelor of Arts from the University of South Carolina. Her professional certifications include Robert F. Mager's Criterion-Referenced Instruction, Myers-Briggs Type Indicator administration, and eLearning Guild's Design and Development of VILT. She is also certified in InsideOut® Coaching and enjoys mentoring her students in academic and career development strategies.

Courses Taught

ENGL 1010 - Writing with Confidence and Purpose

HMNT 1001 - Living and Learning in a Technologicial World!

MIDT 6105 - Learning and Design in the Digital Age

MIDT 6910 - Capstone: Practical Application of Instructional Design

EIDT 5115 - Learning Theories & Instruction

EIDT 6110 - Advanced Instructional Design

EIDT 6500 - Performance Improvement

EIDT 6501 - Training and Development

CMIS 4204 - Computer-Mediated Communication

EDUC 1015 - Understanding Today’s Instructional Environment

EDUC 1015 - How People Learn

EDUC 2003 - Human Development

EDUC 3004 - Curriculum Design

EDUC 3005 - Evaluation and Assessment

EIDT 2001 - Technology and Learning

EIDT 2003 - Introduction to Distance Education

EIDT 2004 - Instructional Design I

EIDT 3004 - Instructional Design II

EIDT 4004 - Instructional Design III

EIDT 4001 - Instructional Design and Technology Capstone

Education

MS, Rochester Institute of Technology

BA, University of South Carolina

Public Service

Family Advisory Board University of Rochester Medicine: Pediatric Behavioral Health & Wellness, Board Member - Rochester

Previous Advisory Board Member Salvation Army, Rochester NY, Board Member - Rochester

Presentations

Schnorr-Clugston, S. (2017). Becoming Proficient and Efficient … A New Instructor's Nightmare?.

Fenton, C., Schnorr, S. (2018). Big Ideas for Leading Small Discussion Groups.

Schnorr, S. (2020). Bridge Over Troubled Waters: Meeting Students’ Needs in Turbulent Times. Walden University

Schnorr, S. (2022). It's Easier To Learn When You Are Having Fun: How To Help Students Learn Like Crazy!.

Schnorr, S. (2010). Networking Know-How for Business and Career Success. College and University Professional Association for Human Resources (CUPA-HR)

Schnorr, S. (2021). Suddenly There is an Intersection between Customer Service and Faculty Excellence. Southern Regional Faculty and Instructional Development Consortium

Schnorr, S., Porter, P. (2019). Trading the Red Pen for the Right Technology .