Please visit our frequently asked questions (pdf) for additional information.

If you are a new student and would like more information about pursuing the Federal TEACH Grant before you enroll at Walden University, call your enrollment specialist at 855-646-5286.

If you are a current student and would like more information about the Federal TEACH Grant, call the Customer Care Team at 1-800-WALDENU (1-800-925-3368), or e-mail [email protected].

For questions about initial, subsequent, or exit counseling sessions, email [email protected].

For more information from the U.S. Department of Education, see:

FedLoan Servicing:

  • FedLoan Servicing monitors compliance with the requirements of the Federal TEACH Grant program. If a Federal TEACH Grant is converted to a Direct Unsubsidized Loan, FedLoan Servicing will service your loan. FedLoan Servicing can be contacted at 1-855-499-9543 or https://studentaid.gov/.

Federal Student Aid (FSA) Ombudsman:

  • The Walden Office of Financial Aid is always ready to assist with any questions or concerns regarding student loans. If loan issues cannot be resolved, the Federal Student Aid (FSA) Ombudsman Group of the U.S. Department of Education is available to help you. An ombudsman resolves federal loan disputes from a neutral and independent viewpoint. The FSA Ombudsman Group will informally research a borrower’s problem and suggest solutions to resolve the problem. Student borrowers can contact the FSA Ombudsman Group via the following:

Prospective Alabama students: Contact the Teacher Education and Certification Division of the Alabama State Department of Education at 1-334-353-8567 or www.alsde.edu to verify that these programs qualify for teacher certification, endorsement, and/or salary benefits.

Prospective Washington state students are advised to contact the Office of the Superintendent of Public Instruction at 1-360-725-6275 or [email protected] to determine whether Walden’s programs in the field of education are approved for teacher certification or endorsements in Washington state. Additionally, teachers are advised to contact their individual school district as to whether this program may qualify for salary advancement.

Walden University is accredited by The Higher Learning Commission, https://www.hlcommission.org/.

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