Apologizing is both an Art and a Science. The Science is the list of elements that when merged will form the “perfect” apology. The Art, on the other hand, deals with the surrounding components, that make an apology more relevant, effective and successful.

Take a step in exploring both aspects with Dr. Lori Lacivita as she will:

  • Outline the types of apologies that are ineffective and those that are effective
  • Discuss what components are needed to effectively apologize as well as what elements can derail an apology making matters worse than the original issue
  • Explore how emotional intelligence can be used as a strategy to make effective apologies and help individuals realize that apologizing means valuing relationships
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