DM, M.B.A., University of Phoenix; B.S., Northrop University

Research Interests

Emotionally intelligent work environments; organizational culture in technology industries; emotional intelligence and the K–12 student-educator relationship; closing opportunity gaps in information and communication technologies (ICT) education for minority students at the K–12 and community college levels


Dr. Herriford has worked since 2002 as a consultant and educator in the field of organizational and leadership development. As a consultant, she assists leaders and teams with developing change strategies, project plans, and communications plans to execute initiatives such as large-scale technology implementation, cultural transformation, and workforce diversity. Before transitioning into organizational development, Dr. Herriford managed customer-facing organizations for computer hardware, software, and service providers for 25 years. She is currently in a full-time consulting engagement serving as associate director of the Mid-Pacific ICT (MPICT) Center at City College of San Francisco. MPICT is an National Science Foundation-funded advanced technological education center that improves, coordinates, and promotes information and communication technologies education in community colleges in California, Nevada, and Hawaii. Dr. Herriford joined Walden in 2013 as a contributing faculty member in the D.B.A. program.