Walden University’s Online Concierge Service Wins Best Practices Award from The Center for Transforming Student Services
Posted on December 12, 2006
Minneapolis—December 12, 2006—Walden University, an accredited online institution, was recognized in October for best practices in online student services by The Center for Transforming Student Services. Walden’s signature online concierge service, which offers personalized support for students from the time of enrollment until graduation, was highlighted as a model for other institutions to emulate.
Online concierges offer technical support in the online learning environment, guidance through the new student orientation, course and assignment scheduling reminders, and personal assistance in working with other university departments. The customer service helps prepare students to start classes and ensures that the online learning experience is smooth and trouble-free throughout their education at Walden.
“We provide high-touch in today’s high-tech world, by paying careful attention to the step-by-step experience of our students and trying to anticipate their needs every step of the way,” said Vi D. To, executive director of student support and customer service for Walden University. “We know our students want to focus on learning and can’t waste time getting stuck on technology or logistical challenges. That's why Walden has built the concierge philosophy of customer service that’s proven so successful.”
The Center for Transforming Student Services (CENTSS), founded in fall 2005, is a virtual resource for higher education institutions interested in assessing the quality of their student services offered via the Web. This is the second year that CENTSS has cited best practices that institutions, like Walden University, implement to make effective services available over the Internet.
About Walden University
Since 1970, Walden University has offered working professionals the opportunity to earn advanced degrees through distance learning. Today, this comprehensive, accredited online university offers master’s and doctoral degrees in education, psychology, management, public policy and administration, and health and human services, as well as master’s programs in engineering and IT and bachelor’s completion programs in business. For more information, visit www.WaldenU.edu.
Walden University is accredited by The Higher Learning Commission and a member of the North Central Association, www.hlcommission.org; 312-263-0456.