Walter McCollum


PhD, Walden University; MA, Webster University; BS, State University of New York

Research Interests

Nonprofits; program management; human capital; customer relationship management; organizational development; change management; government; process improvement; business process re-engineering; strategic planning; quality management systems; Six Sigma; ISO 9001 standards; capability maturity model; capability maturity model integration (CMMI); emotional intelligence; cultural intelligence; spiritual intelligence; knowledge management; management information systems


Dr. McCollum, who is a Lean Six Sigma Black Belt and is ISO 9001-certified, is an accomplished consultant and organizational development expert with more than 20 years of experience in government and private industry. He has published a number of books, including Process Improvement in Quality Management Systems: Case Study of Carnegie Mellon’s Capability Maturity Model (CMM); Applied Change Management: Approaches to Organizational Change and Transformation; Breakthrough Mentoring in the 21st Century: A Compilation of Life Altering Experiences; and How to Use Emotional, Cultural, and Spiritual Intelligence to Mentor Doctoral Learners.