Education

Ph.D., M.S., Illinois Institute of Technology; B.S., Washington University in St. Louis

Research Interests

Quality systems design and assessment; quality in research and development; business process management; quality; leadership for quality; statistical modeling

Background

Dr. Endres has served as a vice president at Juran Institute, a reliability project manager at AT&T, director of new product assurance at Clark Equipment, a senior operations research analyst at Motorola, and an associate research engineer at IIT Research Institute. His 15 years of academic experience reflect both administrative and professorial responsibilities at Walden and other academic institutions. Previous academic positions include program director, department chair, lead academic research reviewer, and professor. Dr. Endres is the author of two books, Improving R&D Performance the Juran Way and Implementing Juran’s Road Map for Quality Leadership. He has authored and co-authored articles in peer-reviewed publications, including Quality Progress and IEEE Communications Magazine. He joined Walden in 2008 and serves as the associate lead methodologist and faculty consultant in Walden’s D.B.A. program.