Ph.D., Walden University; M.A., Webster University; B.S., State University of New York
Training development; program management; human resources; customer relationship management; organizational development; change management; configuration management; process improvement; business process reengineering; strategic planning; quality management systems; ISO 9001 standards; capability maturity model; capability maturity model integration (CMMI); balanced scorecard
Dr. McCollum, who is ISO 9001-certified and CMMI-trained, is an accomplished consultant and organizational development expert with more than 20 years of experience in government and private industry. He has published a number of books, including Process Improvement in Quality Management Systems: A Case Study of Carnegie Mellon’s Capability Maturity Model; Applied Change Management: Approaches to Organizational Change and Transformation; and Strength of a Black Man: Destined for Self-Empowerment. Dr. McCollum is a registered organizational development consultant of the Organizational Development Institute.