Technical Support and Requirements

Technical Support You Can Count On

Our exceptional team of technical support staff will help you navigate your online learning environment. You can connect with Walden’s Student Support Team by phone, email, and online chat. They assist with the New Student Orientation as well as technical and scheduling issues.

Technical Requirements
To help ensure your success as a Walden student, you should be proficient using email, the Internet, and common desktop productivity software. Please note that some programs may require additional technology requirements.

Recommended Setup

  • Internet access
  • Windows 2000/XP/Vista or Mac OS X
  • 1 GB of RAM minimum (256 MB for Windows 2000)
  • 40 GB hard drive
  • CD/DVD drive connected to the computer
  • Inkjet or laser printer

Software Requirements

  • Web browser (Internet Explorer ver. 6.0 or higher or Firefox ver. 2 or higher)
  • Microsoft Office/Star Office/Open Office
  • Adobe Reader ver. 8 or higher
  • Adobe Flash Player ver. 9 or higher
  • Apple QuickTime ver. 7 or higher
  • Windows Media Player ver. 7 or higher
  • Antivirus software (e.g., McAfee or Norton) installed, running, and kept current by promptly installing the upgrades and patches made available by the software manufacturer

Laptop Recommendation
Students enrolled in programs that require participation in academic residencies are encouraged to use a laptop computer for their work.

Do you have additional technical questions? Request information or call 1-866-492-5336 in the United States or see a list of international phone numbers.

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